Terms and Conditions

1. Definitions

VDH Agency: the sole proprietorship operated by Lars van der Hoek, registered with the Dutch Chamber of Commerce under number 95792414, established in the Netherlands.
Client: the natural or legal person entering into an agreement with VDH Agency.
Services: all work performed by VDH Agency, including SEO/SEA, social media management and website development.

2. Applicability

These terms and conditions apply to all quotations, offers and agreements between VDH Agency and the Client. Deviations are only valid if agreed in writing.

3. Quotations and Agreements

All quotations are non-binding and valid for 30 days unless otherwise stated. An agreement is established by written confirmation (email) by VDH Agency, or by commencement of work.

4. Performance of Services

VDH Agency performs assignments to the best of its knowledge and ability. VDH Agency has a best-efforts obligation, not a results obligation, unless explicitly agreed otherwise in writing.

The Client is responsible for timely delivery of all required information, materials and access. Delays resulting from the Client failing to provide information in a timely manner are not the responsibility of VDH Agency.

5. Pricing and Payment

Rates are agreed per assignment or monthly as stated in the quotation. Invoices are payable within 14 days of the invoice date, unless otherwise agreed.

In case of late payment, VDH Agency is entitled to suspend work and charge statutory interest.

6. Intellectual Property

All content produced by VDH Agency (texts, designs, videos) remains the property of VDH Agency until full payment has been received. After full payment, rights transfer to the Client, unless otherwise agreed in writing.

7. Confidentiality

Both parties commit to maintaining confidentiality regarding all confidential information obtained in the context of the agreement.

8. Liability

VDH Agency's liability is limited to the amount charged for the relevant assignment. VDH Agency is not liable for indirect damages, consequential damages or loss of profit.

VDH Agency does not guarantee specific search results or ranking positions in search engines, as these depend on external factors outside VDH Agency's control.

9. Termination

Monthly services may be terminated by either party with one calendar month's notice, unless otherwise agreed in writing. One-time projects cannot be cancelled midway; work already performed will be invoiced.

10. Governing Law and Disputes

All agreements are governed by Dutch law. Disputes will preferably be resolved by mutual agreement. If this fails, the competent court in the district of Gelderland has exclusive jurisdiction.

11. Force Majeure

VDH Agency shall not be obliged to fulfil any obligation if prevented from doing so by circumstances not attributable to its fault. Force majeure includes, among other things, failures in third-party systems or networks, internet outages, sudden illness and government measures. In the event of force majeure lasting more than 30 days, either party has the right to dissolve the agreement in writing without any right to compensation.

12. Data Processing and Cookies

VDH Agency does not place any cookies. Via the contact form, only the following data is stored: name, email address, company name (optional), message content and IP address (solely for security and spam prevention). This data is never sold to third parties. For more information, see our privacy policy.

13. Contact

For questions about these terms and conditions, please contact us at contact@vdh-agency.com.